Billing & Cancellation

Subscriptions

GuardX is sold as a monthly subscription (Pro, Business or Enterprise) priced in US dollars, as shown in the pricing section. Prices are exclusive of VAT; VAT is added where French or EU law requires it and is shown at checkout.

Payment

Payments are handled by Stripe. You enter your card details on Stripe’s pages; GuardX never sees or stores them. Your subscription renews automatically each month on the date you subscribed until you cancel. If a payment fails, Stripe may retry it, and we may restrict or suspend the account until the balance is settled.

Changing plan

You can move to another plan at any time from the Billing page of the dashboard. The change takes effect straight away. Unused time on the old plan is credited and the new plan is charged for the rest of the period, so you pay only the difference. The domain limit of the new plan applies from then on.

Cancelling

You can cancel at any time. Write to support@guardx.fr from the email address of your account and we stop future renewals; the service keeps working until the end of the month you have already paid. Deleting your account in the dashboard (Settings) cancels the subscription at once and removes your domains from GuardX immediately. In both cases the current month is not refunded, unless the law requires it or we agree otherwise in writing.

Before you cancel, point your DNS back to your own server. When protection stops, a domain that still points to GuardX will no longer be served.

Refunds

As the service is for professional use, there is no statutory right of withdrawal. If you were charged by mistake or were billed twice, write to support@guardx.fr and we will correct it.

Invoices

Stripe sends a receipt for each payment to the email on your account. If you need an invoice with specific company details, contact support@guardx.fr.

Questions

Write to support@guardx.fr.